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Spa Vision

Collaboration is the key to Spa Vision’s success, says Susan Auld


Spa Vision has a reputation for delivering high end spa and wellness projects. We talk to Susan Auld about how the team delivers

How do you approach collaboration with a client? 
First and foremost, we ensure we establish contact with the client and set out clear lines of communication. This ensures we can identify the specific needs of the project and understand expectations.

From here we’re well placed to begin exploring options around design and comfort details, manufacturer preference, equipment functionality and a clearly defined budget.

Our detailed and diligent approach, which we adopt with all projects, enables us to move seamlessly to finalising the specifics, so we can plan delivery and installations.

You’ve recently been working on The Langley. Tell us about the scheme you developed
For us this is such a good example of the importance of collaboration, as each step of the project required clear communication and engagement, as well as partnership working to get to the optimum outcome.

Our brief was to supply all the treatment room and relaxation lounge equipment and spa furniture and we had to ensure we fulfilled the requirements of all stakeholders, including the Interior designers, cost consultants, spa consultant, and spa director.

What were the main challenges and solutions?
As part of the early scoping, we identified the opportunity to deliver something unique which led to the creation of a bespoke, two-person lounger – designed by our brand partner, Living Earth Crafts.

While a fairly simple idea, it allowed us to demonstrate how we can work with our clients and manufacturers to turn existing equipment designs into bespoke pieces that offer something different for our clients

Tell us about your collaborations on the project
We worked closely with Denis Irvine, interior designer, and Nicki Kurran, spa consultant as well as the cost consultants, and Alex James the spa director.

As with all work we do with interior designers, we offer in depth knowledge of the design and functionality of the spa equipment the client is seeking to ensure the design of the treatment rooms are suitable and functional.

Having been briefed by the interior designers, we were then able to work with the spa consultant and spa director to ensure the operational effectiveness of equipment was achieved, on time and within budget.

We then worked with both Living Earth Crafts and Gharieni, the main brand partners for this project, to ensure we delivered to the clients specification.

It was great to play our part in such a long-term and prestigious project. The focus on teamwork gave us all a clear direction and a goal to work towards, which enabled us to deliver a fantastic experience for the client – and their spa guests.

spa-kit.net keywords: SPA VISION
Susan Auld
"We identified the opportunity to deliver something unique, which led to the creation of a bespoke, two person lounger"

Read more from this issue of Spa Business magazine

View contents of Spa Business 2020 issue 1
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Zerobody Cryo: Starpool's contrast therapy solution
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the most valued practices in the fields of wellness and recovery. [more...]

MSpa Oslo series: a timeless bestseller
The MSpa Oslo series is a perennial bestseller in global markets. With innovative engineering and premium performance, this completely portable spa line-up is expertly designed to meet the needs of customers worldwide. [more...]
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Comfort Zone’s comprehensive face and body professional and retail range allows clients to experien [more...]
Myndstream

The Stream, Myndstream's purpose-built streaming service enables you to personalise the music to sui [more...]
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23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
10-12 Sep 2026

ASEAN Patio Pool Spa Expo 2026

MITEC Kuala Lumpur,Malaysia, Malaysia
+ More diary  
 
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©Cybertrek 2026
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
Promotional feature
Spa Vision

Collaboration is the key to Spa Vision’s success, says Susan Auld


Spa Vision has a reputation for delivering high end spa and wellness projects. We talk to Susan Auld about how the team delivers

How do you approach collaboration with a client? 
First and foremost, we ensure we establish contact with the client and set out clear lines of communication. This ensures we can identify the specific needs of the project and understand expectations.

From here we’re well placed to begin exploring options around design and comfort details, manufacturer preference, equipment functionality and a clearly defined budget.

Our detailed and diligent approach, which we adopt with all projects, enables us to move seamlessly to finalising the specifics, so we can plan delivery and installations.

You’ve recently been working on The Langley. Tell us about the scheme you developed
For us this is such a good example of the importance of collaboration, as each step of the project required clear communication and engagement, as well as partnership working to get to the optimum outcome.

Our brief was to supply all the treatment room and relaxation lounge equipment and spa furniture and we had to ensure we fulfilled the requirements of all stakeholders, including the Interior designers, cost consultants, spa consultant, and spa director.

What were the main challenges and solutions?
As part of the early scoping, we identified the opportunity to deliver something unique which led to the creation of a bespoke, two-person lounger – designed by our brand partner, Living Earth Crafts.

While a fairly simple idea, it allowed us to demonstrate how we can work with our clients and manufacturers to turn existing equipment designs into bespoke pieces that offer something different for our clients

Tell us about your collaborations on the project
We worked closely with Denis Irvine, interior designer, and Nicki Kurran, spa consultant as well as the cost consultants, and Alex James the spa director.

As with all work we do with interior designers, we offer in depth knowledge of the design and functionality of the spa equipment the client is seeking to ensure the design of the treatment rooms are suitable and functional.

Having been briefed by the interior designers, we were then able to work with the spa consultant and spa director to ensure the operational effectiveness of equipment was achieved, on time and within budget.

We then worked with both Living Earth Crafts and Gharieni, the main brand partners for this project, to ensure we delivered to the clients specification.

It was great to play our part in such a long-term and prestigious project. The focus on teamwork gave us all a clear direction and a goal to work towards, which enabled us to deliver a fantastic experience for the client – and their spa guests.

spa-kit.net keywords: SPA VISION
Susan Auld
"We identified the opportunity to deliver something unique, which led to the creation of a bespoke, two person lounger"

Read more from this issue of Spa Business magazine

View contents of Spa Business 2020 issue 1
LATEST NEWS
Franchise expert Carrie Walsh joins Hand and Stone Massage and Facial Spa as CEO
Hand and Stone Massage and Facial Spa, the spa business with more than 650 locations across the US and Canada, has appointed franchise expert Carrie Walsh as CEO as the company plans to expand.
HCM Invest opens applications for pitching slots
The inaugural HCM Invest event has opened applications for pitching slots ahead of its launch in London on 21 October 2026.
Synergy – The Retreat Show invites consumer and industry perspectives on retreats for research
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research initiative that will provide insights into the retreat sector from both consumer and industry perspectives.
Turkey is crowned the best massage nation at world championship
Turkey came first at this year’s World Championship in Massage between 3-5 July in Copenhagen, Denmark.
The Wellness Tourism Association publishes industry framework for ethical and responsible retreats
The Wellness Tourism Association (WTA) has published a non-regulatory global industry framework designed to ensure the retreat market offers responsible experiences.
One in three spa practitioners have considered leaving the industry due to concerns about their own wellbeing
A new survey of UK and international spa practitioners shows that stress, burnout and wellbeing concerns have caused one in three respondents to consider leaving the industry.
UK updates physical activity guidelines with focus on daily movement
The UK's four Chief Medical Officers have published a refreshed edition of Physical activity guidelines: UK Chief Medical Officers' report, updating the evidence that underpins the nation's physical activity recommendations and placing greater emphasis on strength, balance, reducing sedentary behaviour and, for the first time, supporting people taking weight loss medications.
Sauna advocate Becky Pelkonen drafts global public sauna-bathing charter
Becky Pelkonen, the sauna advocate and researcher, has unveiled the draft of a global public sauna-bathing charter.
Marriott International partners with Fitwel for wellness solutions across its residential portfolio
Marriott International has partnered with Fitwel, a healthy building certification system that aims to optimise occupant health.
Anna Bjurstam steps down from Six Senses to build new company Wahayla
Anna Bjurstam has left her role as Wellness Pioneer at Six Senses Hotels and Resorts and launched a new wellness, longevity and “consciousness consultancy” called Wahayla.
Fairmont Cheshire, The Mere, opens with spa philosophy of ‘Wellness without Walls’
Fairmont Cheshire, The Mere, has opened today (10 July) in the Northwest of England with a 1,715sq m Fairmont Spa that has been designed using a ‘Wellness without Walls’ concept.
'Minor wellness hotels' recorded the strongest growth across top KPIs in 2025, finds RLA Global
Wellness hotels generating less than US$1 million (€932,700, £785,200) – or 10 per cent of total revenue from wellness and leisure – recorded the strongest RevPAR and TRevPAR growth in 2025 across categories when compared with 2024, according to the latest Wellness Real Estate Report by RLA Global, produced in partnership with P and L benchmarking firm HotStats.
+ More news   
 
FEATURED SUPPLIERS

Zerobody Cryo: Starpool's contrast therapy solution
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the most valued practices in the fields of wellness and recovery. [more...]

MSpa Oslo series: a timeless bestseller
The MSpa Oslo series is a perennial bestseller in global markets. With innovative engineering and premium performance, this completely portable spa line-up is expertly designed to meet the needs of customers worldwide. [more...]
+ More featured suppliers  
COMPANY PROFILES
Comfort Zone

Comfort Zone’s comprehensive face and body professional and retail range allows clients to experien [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
10-12 Sep 2026

ASEAN Patio Pool Spa Expo 2026

MITEC Kuala Lumpur,Malaysia, Malaysia
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
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PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS