GuestEx: a one-stop shop to self-book everything from room reservations and spa treatments, to golf tee times and cabanas
In a world where technology is evolving rapidly to meet the growing demands of an emerging generation of digital natives who expect mobile-friendly 24/7 accessibility, cutting-edge software company ResortSuite’s hospitality system offers operators enhanced guest engagement alongside complete control of their booking availability.
As founder and CEO Frank Pitsikalis says: “ResortSuite offers guests a single online portal to self-book a room reservation, spa treatment, class, multi-day programme, dining reservation, golf tee time, or cabana - virtually any activity or resource available at a property. Guests can also download a branded mobile app with a mobile concierge experience allowing them to view their itinerary and add spa treatments, classes, dining reservations or golf tee times quickly and easily, as well as review statements, loyalty and privileges together with a ‘shake to ID’ feature that brings up a barcode for seamless ID and payments.”
ResortSuite specialises in integrated hospitality management systems that can be deployed in single or multi-location spas, hotels, resorts and private clubs. But where ResortSuite stands out from the software vendor crowd, is in its unique modular form, meaning it can be integrated with other hospitality systems, or adopted as a single, fully-integrated and guest-centric hospitality management platform in its entirety; an ideal fit for wellness and activity-focused hotels, resorts and destination spas.
At the heart of ResortSuite’s vision to deliver a streamlined, integrated and consistent guest experience is GuestEx, a suite of guest experience technologies that includes online booking engine ResortSuite WEB, branded mobile concierge app ResortSuite MOBILE, marketing automation ResortSuite CONNECT, and integration with ResDiary for online dining reservations. “We wanted to provide an omni-channel approach and strategy to guest engagement,” adds Pitsikalis.
GuestEx is ResortSuite’s response to the rise of the digital native generation as a dominant spending force for spa and wellness experiences, together with their very different expectations around online booking and mobile self-service. “ResortSuite GuestEx is the first platform of its kind that gives a guest a one-stop shop to book everything that a business has to offer. ResortSuite has been designed to provide the ultimate in personalised guest service no matter what channel the guest engages with, be it online, mobile, phone or face to face.”
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GuestEx: a one-stop shop to self-book everything from room reservations and spa treatments, to golf tee times and cabanas
In a world where technology is evolving rapidly to meet the growing demands of an emerging generation of digital natives who expect mobile-friendly 24/7 accessibility, cutting-edge software company ResortSuite’s hospitality system offers operators enhanced guest engagement alongside complete control of their booking availability.
As founder and CEO Frank Pitsikalis says: “ResortSuite offers guests a single online portal to self-book a room reservation, spa treatment, class, multi-day programme, dining reservation, golf tee time, or cabana - virtually any activity or resource available at a property. Guests can also download a branded mobile app with a mobile concierge experience allowing them to view their itinerary and add spa treatments, classes, dining reservations or golf tee times quickly and easily, as well as review statements, loyalty and privileges together with a ‘shake to ID’ feature that brings up a barcode for seamless ID and payments.”
ResortSuite specialises in integrated hospitality management systems that can be deployed in single or multi-location spas, hotels, resorts and private clubs. But where ResortSuite stands out from the software vendor crowd, is in its unique modular form, meaning it can be integrated with other hospitality systems, or adopted as a single, fully-integrated and guest-centric hospitality management platform in its entirety; an ideal fit for wellness and activity-focused hotels, resorts and destination spas.
At the heart of ResortSuite’s vision to deliver a streamlined, integrated and consistent guest experience is GuestEx, a suite of guest experience technologies that includes online booking engine ResortSuite WEB, branded mobile concierge app ResortSuite MOBILE, marketing automation ResortSuite CONNECT, and integration with ResDiary for online dining reservations. “We wanted to provide an omni-channel approach and strategy to guest engagement,” adds Pitsikalis.
GuestEx is ResortSuite’s response to the rise of the digital native generation as a dominant spending force for spa and wellness experiences, together with their very different expectations around online booking and mobile self-service. “ResortSuite GuestEx is the first platform of its kind that gives a guest a one-stop shop to book everything that a business has to offer. ResortSuite has been designed to provide the ultimate in personalised guest service no matter what channel the guest engages with, be it online, mobile, phone or face to face.”
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Spa Business’ predictions for the future include vegan spas, blue light antidotes, home wellness and plastic-free facilities
Interview: Dietmar Mueller-Elmau
The owner of Germany’s Schloss Elmau tells Spa Business why music, culture and spa feed the mind and soul
Promotional feature: Living Earth Crafts
Living Earth Crafts has distinguished itself with furniture for the spa industry that combines high design with seamless functionality. Brian Paris gives us insight into the company’s stylish new introductions
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perspectives.
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framework designed to ensure the retreat market offers responsible experiences.
A new survey of UK and international spa practitioners shows that stress, burnout and
wellbeing concerns have caused one in three respondents to consider leaving the industry.
The UK's four Chief Medical Officers have published a refreshed edition of Physical activity
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physical activity recommendations and placing greater emphasis on strength, balance, reducing
sedentary behaviour and, for the first time, supporting people taking weight loss medications.
Anna Bjurstam has left her role as Wellness Pioneer at Six Senses Hotels and Resorts and
launched a new wellness, longevity and “consciousness consultancy” called Wahayla.
Fairmont Cheshire, The Mere, has opened today (10 July) in the Northwest of England
with a
1,715sq m Fairmont Spa that has been designed using a ‘Wellness without Walls’
concept.
Wellness hotels generating less than US$1 million (€932,700, £785,200) – or 10 per cent of
total revenue from wellness and leisure – recorded the strongest RevPAR and TRevPAR growth
in 2025 across categories when compared with 2024, according to the latest Wellness Real
Estate Report by RLA Global, produced in partnership with P and L benchmarking firm HotStats.
Lefay Resorts, the portfolio of two luxury wellness properties in Italy, has added emotional
dance classes and group cold plunge sessions in response to market demand for social
connection.
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engineering and premium performance, this completely portable spa line-up is expertly
designed to meet the needs of customers worldwide. [more...]
In the fast-paced world of fitness and wellness, where high-intensity workouts push us to
our limits and the sweat pours, the importance of efficient recovery cannot be overstated. [more...]
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