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Gold COMPANY PROFILE
Premier Software part of Journey Hospitality
Company background Premier Software was founded in 1994 and is a privately-owned UK-based company with Oliver Cahill as Managing Director and Simon Bullingham as CEO of Journey Hospitality. Main products and services Premier has spent over 28 years developing software solutions for the spa, wellness and leisure industries. Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software®, has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows.
Core’s dashboard offers a complete business overview at the touch of the button, helping to maximise profitability, manage day-to-day operations, and highlight areas of growth. Key features include memberships, scheduling and reporting, through to marketing, retail and online functionality.
Premier believe partnering with the right organisations is essential, whether to ensure Core meets industry standards or as testament to its capabilities. As such, Core integrates with leading PMS and third parties, to help boost revenue and streamline the client journey.
Importantly, Core is also GDPR compliant and SEPA accredited, ensuring client data is safe. USPs Premier’s solutions cater to the full spectrum of the industry, from destination spas to independent boutique and prestigious hotels with spas. A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.
Core is accompanied by a comprehensive support package, including real-time advice from its in-house support team, software updates, and access to Premier’s browser-based app for quick and effective appointment booking on-the-go.
Training is also essential for a return on investment. Therefore each session is personalised to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on areas of the software you will find most beneficial. This training can be delivered at your
spa, Premier’s offices or remotely.
Top clients The Corinthia, UK; Hotel Europe, Ireland;
Marbella Club, Spain; InterContinental Semiramis, Cairo Egypt; Nikki Beach, Dubai.
Where in the world? Core by Premier Software® is available to spas worldwide.
case study: Alexander House Hotels & Utopia Spas
Full case study can be found here
case study: Alexander House Hotels & Utopia Spas
Full case study can be found here
case study: English Lakes Group
Full case study can be found here
case study: English Lakes Group
Full case study can be found here
Future plans
Premier is looking to enhance Core’s online functionality with Journey Hospitality’s all in one booking platform, onejourney®. This is in addition to Golf, set to help with golf course management.
What the clients say
"We needed a flexible system which seamlessly brings together all our operations through one dashboard.
Core provides an unrivaled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing flawless service to our visitors.”
– Michael Kay, group leisure manager, English Lakes
"The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are centrally hosted.
The dashboard is easy to navigate, plus it integrates with our hotels’ property management system, further enhancing the client experience.”
– Matt Linkin, revenue manager, Alexander Hotels
“Core is so user-friendly, our team love using it. From booking treatments and storing client data, through to managing our stock and reporting on the business, everything is incredibly intuitive. Should we have any questions, [the Premier
team] are always there to help.”
– Lucy Morris, spa manager at Ciuin Spa and Wellness Centre, Slieve Russell Hotel
updates & press releases
24 May 2023
How spas can tackle the current financial climate
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well-versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive perspective. What should spa operators be mindful of in the financial climate? Spa operators need to be mindful that clients impacted most by the current financial climate will be priced out of luxury spa day offerings. To combat this, it’s important to offer express package alternatives at your facilities. That way, clients from all backgrounds can still visit without losing interest. What advice do you have regarding memberships?Many people will be stripping back their subscription-based payments, so it’s vital to make spa and leisure memberships attractive in alternative ways. Loyalty schemes are a key component of retention, as they reward clients for visiting. Using loyalty points, built up from repeat visits, clients can redeem a free session or spa treatment at your facilities. Now is the time to review your offerings, even if it’s just a complimentary item or thank you message to make members feel valued. How can software help tackle the cost of living crisis?Core by Premier Software® is our business management solution for the spa and leisure industries, and one of its key features is its plethora of reports. These not only help track incoming and outgoing revenue, but helps you tweak treatments, loyalty schemes and market accordingly to maintain client interest. Core then integrates with onejourney®, our all-in-one booking system, to display all available packages and pricing on your website. This helps tailor the booking journey to each client and ensures they find a hotel, spa or leisure package within their price range and preferences. For more information, visit www.premier-core.com
24 May 2023
How spas can tackle the current financial climate
Loyalty rewards could encourage more visits in the current climate Credit: Shutterstock / Production Perig
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well-versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive perspective. What should spa operators be mindful of in the financial climate? Spa operators need to be mindful that clients impacted most by the current financial climate will be priced out of luxury spa day offerings. To combat this, it’s important to offer express package alternatives at your facilities. That way, clients from all backgrounds can still visit without losing interest. What advice do you have regarding memberships?Many people will be stripping back their subscription-based payments, so it’s vital to make spa and leisure memberships attractive in alternative ways. Loyalty schemes are a key component of retention, as they reward clients for visiting. Using loyalty points, built up from repeat visits, clients can redeem a free session or spa treatment at your facilities. Now is the time to review your offerings, even if it’s just a complimentary item or thank you message to make members feel valued. How can software help tackle the cost of living crisis?Core by Premier Software® is our business management solution for the spa and leisure industries, and one of its key features is its plethora of reports. These not only help track incoming and outgoing revenue, but helps you tweak treatments, loyalty schemes and market accordingly to maintain client interest. Core then integrates with onejourney®, our all-in-one booking system, to display all available packages and pricing on your website. This helps tailor the booking journey to each client and ensures they find a hotel, spa or leisure package within their price range and preferences. For more information, visit www.premier-core.com
22 Jul 2022
Maximise spa breaks with Core by Premier Software
Capturing clients’ attention can be challenging against so much competition. That’s why leading spa, wellness and leisure business management system provider Premier Software has partnered with spa booking agency, Spabreaks.com, to redirect focus to your spa and increase bookings. Through this new integration, Spabreaks.com promotes live booking availability for spa packages online, with reservations served directly into Core by Premier Software. This improved diary management not only minimises the risk of overbooking but also helps staff avoid unnecessary admin and error. Meanwhile, the visibility of packages is boosted, enabling you to reach new audiences for supported business growth. Abi Selby, founder of Spabreaks.com, says: “Our role is to showcase spa destinations to as wide an audience as possible and to make generating business easy and seamless. “The partnership with Premier Software is the perfect way to develop that commitment for the market.” With over 14 years’ experience, Spabreaks.com already arranges 10,000 spa visits each week. The integration with Core ensures your access to this market is as streamlined as possible. “Maximising sales opportunities to improve turnover and profitability is essential for our clients,” says Oliver Cahill, chief commercial officer at Premier Software. “This partnership adds a new dimension to the software and will enable our clients to tap into an additional sales channel.” Chakra Spa at Crowne Plaza Felbridge Gatwick is already reporting benefits from the new integration; “It’s working really well and we're so happy with the amount of business we’re gaining from this!” For more information, visit Premier Software’s official website.
22 Jul 2022
Maximise spa breaks with Core by Premier Software
Credit: BGStock72 / Adobe Stock
Capturing clients’ attention can be challenging against so much competition. That’s why leading spa, wellness and leisure business management system provider Premier Software has partnered with spa booking agency, Spabreaks.com, to redirect focus to your spa and increase bookings. Through this new integration, Spabreaks.com promotes live booking availability for spa packages online, with reservations served directly into Core by Premier Software. This improved diary management not only minimises the risk of overbooking but also helps staff avoid unnecessary admin and error. Meanwhile, the visibility of packages is boosted, enabling you to reach new audiences for supported business growth. Abi Selby, founder of Spabreaks.com, says: “Our role is to showcase spa destinations to as wide an audience as possible and to make generating business easy and seamless. “The partnership with Premier Software is the perfect way to develop that commitment for the market.” With over 14 years’ experience, Spabreaks.com already arranges 10,000 spa visits each week. The integration with Core ensures your access to this market is as streamlined as possible. “Maximising sales opportunities to improve turnover and profitability is essential for our clients,” says Oliver Cahill, chief commercial officer at Premier Software. “This partnership adds a new dimension to the software and will enable our clients to tap into an additional sales channel.” Chakra Spa at Crowne Plaza Felbridge Gatwick is already reporting benefits from the new integration; “It’s working really well and we're so happy with the amount of business we’re gaining from this!” For more information, visit Premier Software’s official website.
01 Feb 2022
Premier Software collaborates with Made for Life Organics to train spas in cancer touch therapy
Premier Software, the creator of business management solution Core by Premier Software, has partnered with skincare and spa brand Made for Life Organics, to help make spas more inclusive by training staff in Cancer Touch Therapy. Throughout 2022, any spa that uses or purchases Premier’s flagship business management solution, Core by Premier Software, can access 25 per cent off Made for Life’s Cancer Touch Therapy qualification. Many spas in the UK are unable to offer treatment to those diagnosed with cancer due to insurance issues. The Made for Life course, accredited by the Complementary Medical Association (CMA), removes this issue so that spas can offer holistic therapies to those who need it most. “We feel incredibly grateful that Premier is partnering with us to promote training that simply throws those spa doors wide to all,” says Amanda Winwood, managing director for Made for Life Organics. “This joint initiative underpins our vision to create a future where all spas will have trained therapists to be able to welcome everyone and make a positive impact on their mental health and wellbeing.” Laura Meeson, corporate manager at Premier Software, adds: “We’re very pleased to be partnering with Made for Life to help make spas a more inclusive environment. “Spas are a vital space for relaxation, recuperation and wellbeing – we believe this should be accessible to everyone. “By offering Cancer Touch Therapy training to all Core clients, our aim is to make spas more accessible to those diagnosed with and recovering from cancer.” For more information, visit Premier's official website.
01 Feb 2022
Premier Software collaborates with Made for Life Organics to train spas in cancer touch therapy
Made for Life Organics' Cancer Touch Therapy qualification is accredited by the Complementary Medical Association (CMA) Credit: Adobe Stock/Zhuravetc
Premier Software, the creator of business management solution Core by Premier Software, has partnered with skincare and spa brand Made for Life Organics, to help make spas more inclusive by training staff in Cancer Touch Therapy. Throughout 2022, any spa that uses or purchases Premier’s flagship business management solution, Core by Premier Software, can access 25 per cent off Made for Life’s Cancer Touch Therapy qualification. Many spas in the UK are unable to offer treatment to those diagnosed with cancer due to insurance issues. The Made for Life course, accredited by the Complementary Medical Association (CMA), removes this issue so that spas can offer holistic therapies to those who need it most. “We feel incredibly grateful that Premier is partnering with us to promote training that simply throws those spa doors wide to all,” says Amanda Winwood, managing director for Made for Life Organics. “This joint initiative underpins our vision to create a future where all spas will have trained therapists to be able to welcome everyone and make a positive impact on their mental health and wellbeing.” Laura Meeson, corporate manager at Premier Software, adds: “We’re very pleased to be partnering with Made for Life to help make spas a more inclusive environment. “Spas are a vital space for relaxation, recuperation and wellbeing – we believe this should be accessible to everyone. “By offering Cancer Touch Therapy training to all Core clients, our aim is to make spas more accessible to those diagnosed with and recovering from cancer.” For more information, visit Premier's official website.
05 Jul 2021
A new world for memberships
During lockdown clients have had more time to self-reflect than ever before. As a result, many are prioritising mental health and incorporating activity into their day to improve overall wellbeing. Why not capitalise on this momentum in your health club by offering a range of memberships? Premier Software’s flagship business management solution, Core by Premier Software®, flexes to your membership requirements. Using the system, you can keep track of membership data to increase numbers and revenue. Core’s integrated Fast Track technology offers contactless access to lockers and facilities via cards or wristbands. In turn, you can monitor visit frequency, reward loyalty and prevent unauthorised entry. In the system’s back office, statements and renewals are issued promptly to improve retention rates. Meanwhile, its reports track business performance and member habits. This provides you with the knowledge you need to grow your business. Whether you’re a single-site health club, a chain of gyms or a hotel with leisure facilities, Core can be configured to suit your business needs. English Lakes has two of its sumptuous hotels connected through Core. Michael Kay, group leisure manager, says: “Fundamental to the success of English Lakes is the ability to manage multiple sites through one business management system, while integrating with our PMS and access systems. “Core provides an unrivalled solution which enables us to manage our health club memberships, spa services and water sports centre activities while providing a flawless service to our visitors.” For more information on Core and its membership functionality, book a free presentation today.
05 Jul 2021
A new world for memberships
During lockdown clients have had more time to self-reflect than ever before. As a result, many are prioritising mental health and incorporating activity into their day to improve overall wellbeing. Why not capitalise on this momentum in your health club by offering a range of memberships? Premier Software’s flagship business management solution, Core by Premier Software®, flexes to your membership requirements. Using the system, you can keep track of membership data to increase numbers and revenue. Core’s integrated Fast Track technology offers contactless access to lockers and facilities via cards or wristbands. In turn, you can monitor visit frequency, reward loyalty and prevent unauthorised entry. In the system’s back office, statements and renewals are issued promptly to improve retention rates. Meanwhile, its reports track business performance and member habits. This provides you with the knowledge you need to grow your business. Whether you’re a single-site health club, a chain of gyms or a hotel with leisure facilities, Core can be configured to suit your business needs. English Lakes has two of its sumptuous hotels connected through Core. Michael Kay, group leisure manager, says: “Fundamental to the success of English Lakes is the ability to manage multiple sites through one business management system, while integrating with our PMS and access systems. “Core provides an unrivalled solution which enables us to manage our health club memberships, spa services and water sports centre activities while providing a flawless service to our visitors.” For more information on Core and its membership functionality, book a free presentation today.
17 May 2021
The gift of integration
Premier Software has partnered with Smartbox’s gift voucher platforms Buyagift and Red Letter Days to help clients boost revenue streams. Clients using Premier’s flagship business management solution – called Core by Premier Software® – can now retail spa day experiences via these new platforms. Through this integration, operators can share live availability from Core and capture guest data, while remaining in complete control of their bookings. Operators can also benefit from increased exposure from being featured on one of the UK’s most visited gift experience sites. This will help to generate future revenue for the months to come. “Premier is passionate about delivering solutions that will help generate income for its clients whilst enhancing the customer journey,” says Oliver Cahill, chief commercial officer at Premier Software Solutions. “Premier believes this integration will not only enhance customers’ experience but also alleviate pressure on staff and remove the physical paperwork trail for vouchers. All the while, future revenue is being generated to help clients maximise profits." Frances Mason, head of partner management at Smartbox Group UK, says: “We’re delighted to launch the partnership with Premier. “With over 20 years of experience in the marketing of wellness gifts, we’re excited to be joining forces with a team that shares our passion for quality spas and excellent service. “By using the Premier platform, spas will be able to access a huge potential market with a seamless booking process eliminating the effort normally associated with voucher bookings.” To find out more about this integration or Premier’s business management solutions, book a free presentation of Core today.
17 May 2021
The gift of integration
Premier Software has partnered with Smartbox’s gift voucher platforms Buyagift and Red Letter Days to help clients boost revenue streams. Clients using Premier’s flagship business management solution – called Core by Premier Software® – can now retail spa day experiences via these new platforms. Through this integration, operators can share live availability from Core and capture guest data, while remaining in complete control of their bookings. Operators can also benefit from increased exposure from being featured on one of the UK’s most visited gift experience sites. This will help to generate future revenue for the months to come. “Premier is passionate about delivering solutions that will help generate income for its clients whilst enhancing the customer journey,” says Oliver Cahill, chief commercial officer at Premier Software Solutions. “Premier believes this integration will not only enhance customers’ experience but also alleviate pressure on staff and remove the physical paperwork trail for vouchers. All the while, future revenue is being generated to help clients maximise profits." Frances Mason, head of partner management at Smartbox Group UK, says: “We’re delighted to launch the partnership with Premier. “With over 20 years of experience in the marketing of wellness gifts, we’re excited to be joining forces with a team that shares our passion for quality spas and excellent service. “By using the Premier platform, spas will be able to access a huge potential market with a seamless booking process eliminating the effort normally associated with voucher bookings.” To find out more about this integration or Premier’s business management solutions, book a free presentation of Core today.
Premier Software part of Journey Hospitality: news from spabusiness.com
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well-
versed in assisting spa operators world-over. As spa professionals and clients tackle the
current cost of living crisis, we ask Oliver his supportive perspective.
Hotel technology company Journey Hospitality has acquired Premier Software – a UK-based spa,
leisure and wellness management software business – to boost spa services within hotel e-
commerce.
English countryside retreat Ardencote Hotel in Warwickshire has announced the completion of
its £1.5m (US$1.7m, €1.7m) spa redevelopment project.
Capturing clients’ attention can be challenging against so much competition. That’s why
leading spa, wellness and leisure business management system provider Premier Software has
partnered with spa booking agency,Spabreaks.com, to redirect focus to your spa and increase
bookings.
Throughout May, Premier Software’s team of cyclists aimed to ride 300 miles to increase
cancer awareness, and raise important funds as part of Prostate Cancer UK’s Cycle the Month
challenge.
Premier Software is prioritising staff wellbeing by training team members in Mental Health
First Aid (MHFA).
Premier Software part of Journey Hospitality: featured in Spa Business, HCM and Fit Tech magazines
Many spas already automate their marketing. But how else could they use
automation in their software to free up employee time and streamline operations?
Premier Software and onejourney have joined forces to streamline online booking, says Lisa Buttle
Staff shortages within the sector mean software assistance in areas such as retail, payment automation and marketing is more important than ever when it comes to
business profitability. Karen Maxwell looks at some of the solutions available
Emerging from the pandemic stronger than ever,
Premier Software is reaffirming its commitment to staff, clients
and the industry. We catch up with CCO Oliver Cahill to find out more
Operators are reporting challenges finding and retaining
great staff due to pandemic pressures. We look at how
software can help, while also increasing business
The pandemic brought business as we knew it to a standstill. But not for long. Software
companies were quick to provide solutions to help clubs adapt and now these are here
to stay. Suppliers tell HCM how the pandemic is changing the industry for the better
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