Premier Software part of Journey Hospitality: Software solutions for the spa, wellness and leisure industries | spabusiness.com company profile
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Features   Products   Company profilesProfiles   Magazine   Handbook   Advertise    Subscribe  
Gold COMPANY PROFILE

Premier Software part of Journey Hospitality

Contact  |  Updates
Core can help you provide a contactless service to clients.
Core can help your business become more sustainable.
Company background
Premier Software was founded in 1994 and is a privately-owned UK-based company with Oliver Cahill as Managing Director and Simon Bullingham as CEO of Journey Hospitality.

Main products and services
Premier has spent over 28 years developing software solutions for the spa, wellness and leisure industries. Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software®, has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows.

Core’s dashboard offers a complete business overview at the touch of the button, helping to maximise profitability, manage day-to-day operations, and highlight areas of growth. Key features include memberships, scheduling and reporting, through to marketing, retail and online functionality.

Premier believe partnering with the right organisations is essential, whether to ensure Core meets industry standards or as testament to its capabilities. As such, Core integrates with leading PMS and third parties, to help boost revenue and streamline the client journey. Importantly, Core is also GDPR compliant and SEPA accredited, ensuring client data is safe.

USPs
Premier’s solutions cater to the full spectrum of the industry, from destination spas to independent boutique and prestigious hotels with spas. A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.

Core is accompanied by a comprehensive support package, including real-time advice from its in-house support team, software updates, and access to Premier’s browser-based app for quick and effective appointment booking on-the-go.

Training is also essential for a return on investment. Therefore each session is personalised to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on areas of the software you will find most beneficial. This training can be delivered at your spa, Premier’s offices or remotely.

Top clients
The Corinthia, UK; Hotel Europe, Ireland; Marbella Club, Spain; InterContinental Semiramis, Cairo Egypt; Nikki Beach, Dubai.

Where in the world?
Core by Premier Software® is available to spas worldwide.
case study: Spa at The Landmark London
MAKING ITS MARK WITH CORE
An oasis of 5-star luxury in the heart of the city, The Landmark London oozes quintessential London charm. Distinctive and unique, its charm transcends into its spa and wellbeing centre – Spa at The Landmark London – which provides a breath-taking sanctuary for its guests, all efficiently managed by Core by Premier Software® – the leading single and multi-site business management system.

Designed specifically for the spa, wellness and leisure industry, Core by Premier Software® has a depth of functionality unequalled by any other system.

The Spa at The Landmark London has been working with Premier Software and using its Core software system for over five years, which has proved invaluable in providing information to help the business grow.

To find out more, the full case study can be found by clicking here
case study: English Lakes Group
MULTIPLE BENEFITS OF A MULTI-SITE SOLUTION
Located throughout England’s largest and most beautiful national park, English Lakes is a family-owned group of five luxurious hotels situated in and around the Lake District.

Whilst visitors indulge in a relaxing resort with stunning views, two of English Lakes’ sumptuous hotels are connected through Core by Premier Software® – a multi-site business management system which helps to manage its health club membership, spa services and water sports centre.

To find out more, the full case study can be found by clicking here
case study: Monart Spa, Poundbury (Dorset) & Premier Software
The importance of getting it right from the beginning
When Ireland’s flagship destination spa brand, Monart Spa, opened its first UK venue in November 2019, it required a spa management system that would help the new operations team deliver the exceptional guest experience Monart is renowned for.

Premier Software, part of the Journey Hospitality portfolio of hospitality technology solutions, was selected by the Poundbury (Dorset) day spa as their preferred spa management platform to ensure optimum customer service and comprehensive business intelligence reporting from day one of its operations.

The challenge
The Monart Spa brand is synonymous with adult-only, luxury spa experiences. Regarded as one of the world’s best destination spas thanks to its original Irish venue, transferring the brand to the UK was key to the brand’s expansion.

But the team wanted to do more than provide UK spa seekers with a relaxing, rejuvenating experience - it was vital that the brand’s reputation for premium customer experience was upheld across every touch point. For the Monart team, this began with a guest’s booking process.

“Even when our spa is closed, we trust the in-house system to give guests a luxury online experience and book their treatment and spa experiences.” - Cornel Labont, Spa Director at Monart Spa.

Facilities include seven treatment rooms, manicure and pedicure suites, relaxation rooms, a hydrotherapy pool, sanarium, caldarium, salt grotto, aroma steam room, and infrared pro cabin, as well as a spa lounge serving locally sourced food.

Installing Premier Software’s spa management platform was essential in providing the spa team with the ability to build meaningful guest profiles, securely manage guest, supplier and payment data, and maximise the use of its space and therapist hours.

The results
Monart Spa Poundbury began using Premier Software in September 2019, ensuring the system was operational prior to opening, and added onejourney in March 2023 to further enhance their guest booking experience.

Premier provided a depth of business intelligence reporting from the time the spa opened, helping Monart’s senior leadership identify the strengths and weaknesses of the venue’s early trading period. The technology solutions provided by Journey Hospitality continue to help the spa maximise performance. Headline data includes:

• 20% reduction in calls - freeing the spa reception team to focus on in-person engagement with spa visitors
• 45% increase in spa packages sold (Jan-Jun 2023 vs Jan-Jun 2022)
• 67% increase in total spa revenue (Jan-Jun 2023 vs Jan-Jun 2022)

Said Labonte: “Prior to having the platform, we weren’t able to look after all the guests when they were calling. Guests were waiting too long, and that’s not a luxury experience. Now, our guest feedback is fantastic. The booking process gives them the ability to book their reservation online from the comfort of their home. They are able to choose whatever experience they want, with a therapist they want, and book it straight away.”

And it’s not just the spa’s visitors who are happy. Labonte continued: ”Our CFO is very, very happy. An overall uplift of performance by 59% also makes our owners happy.”

The impact
Monart Spa in Poundbury is well placed to grow the business thanks to its enthusiastic and consistent use of the Premier’s spa management platform’s functions.

Business intelligence reports covering topics such as guest spend versus cost, the top selling products and treatments, and therapist utilisation, help Monart Spa’s team discern where opportunities lie to maximise revenue and increase footfall.

Said Labonte: “My favourite part of the system is the reassurance that what we’re doing as a business is the right thing, because you instantly see the results and financial success. By having all the information at my fingertips, it gives us the opportunity to look at future promotions and enhance the business.

“I feel more confident in decision making as we have data that shows the trends amongst our guests, what they like and what else they would like to see in our spa.”


Guests are also feeling the benefit, with the spa’s team using their guest profile to prepare for special occasions and celebrations such as birthdays or anniversaries without prompting.

“It’s these little touches that help provide a luxury experience,” said Labonte.

Using data from Premier’s spa management platform, Monart Spa Poundbury is forging an exciting future to identify areas for on-going improvement and long-term success.
Premier Software part of Journey Hospitality video gallery:
Future plans
Premier is looking to enhance Core’s online functionality with Journey Hospitality’s all in one booking platform, onejourney®. This is in addition to Golf, set to help with golf course management.
Who's who
Oliver Cahill, managing director
Laura Meeson, corporate manager
Helena Cottrill, content manager
Top clients
The Corinthia - UK
Hotel Europe - Ireland
Marbella Club - Spain
InterContinental Semiramis Cairo - Egypt
Nikki Beach - Dubai
What the clients say
"We needed a flexible system which seamlessly brings together all our operations through one dashboard.

Core provides an unrivaled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing flawless service to our visitors.”
– Michael Kay, group leisure manager, English Lakes
"The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are centrally hosted.

The dashboard is easy to navigate, plus it integrates with our hotels’ property management system, further enhancing the client experience.”
– Matt Linkin, revenue manager, Alexander Hotels
“Core is so user-friendly, our team love using it. From booking treatments and storing client data, through to managing our stock and reporting on the business, everything is incredibly intuitive. Should we have any questions, [the Premier team] are always there to help.”
– Lucy Morris, spa manager at Ciuin Spa and Wellness Centre, Slieve Russell Hotel
updates & press releases
27 Sep 2023
The future of spa management is coming: Introducing Premier 2.0
From the original pioneers of spa management, comes a new platform set to redefine the market.

At Premier Software, we're working hard to bring you a new, cutting-edge spa and leisure management platform to help you efficiently manage and streamline every aspect of your spa operations.

Here is a sneak peek of what Premier’s enhanced platform has to offer:

1. Improved user interface: We're completely revamping the user interface to make navigation more intuitive and user-friendly.

2. Enhanced performance: We’re moving to the Cloud. Our platform will run faster and smoother, ensuring a seamless experience for all.

3. New features and tools: We're adding powerful new features and tools that will help you analyse performance, manage guests and oversee workflows. These additions are designed to boost your team's productivity and effectiveness.

Stay tuned for release dates and more exciting updates.

Premier 2.0, coming soon.

24 May 2023
How spas can tackle the current financial climate
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well-versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive perspective.

What should spa operators be mindful of in the financial climate?

Spa operators need to be mindful that clients impacted most by the current financial climate will be priced out of luxury spa day offerings. To combat this, it’s important to offer express package alternatives at your facilities. That way, clients from all backgrounds can still visit without losing interest.

What advice do you have regarding memberships?

Many people will be stripping back their subscription-based payments, so it’s vital to make spa and leisure memberships attractive in alternative ways.

Loyalty schemes are a key component of retention, as they reward clients for visiting. Using loyalty points, built up from repeat visits, clients can redeem a free session or spa treatment at your facilities. Now is the time to review your offerings, even if it’s just a complimentary item or thank you message to make members feel valued.

How can software help tackle the cost of living crisis?

Core by Premier Software® is our business management solution for the spa and leisure industries, and one of its key features is its plethora of reports. These not only help track incoming and outgoing revenue, but helps you tweak treatments, loyalty schemes and market accordingly to maintain client interest.

Core then integrates with onejourney®, our all-in-one booking system, to display all available packages and pricing on your website. This helps tailor the booking journey to each client and ensures they find a hotel, spa or leisure package within their price range and preferences.

For more information, visit www.premier-core.com
22 Jul 2022
Maximise spa breaks with Core by Premier Software
Capturing clients’ attention can be challenging against so much competition. That’s why leading spa, wellness and leisure business management system provider Premier Software has partnered with spa booking agency, Spabreaks.com, to redirect focus to your spa and increase bookings.

Through this new integration, Spabreaks.com promotes live booking availability for spa packages online, with reservations served directly into
Core by Premier Software.

This improved diary management not only minimises the risk of overbooking but also helps staff avoid unnecessary admin and error. Meanwhile, the visibility of packages is boosted, enabling you to reach new audiences for supported business growth.

Abi Selby, founder of Spabreaks.com, says: “Our role is to showcase spa destinations to as wide an audience as possible and to make generating business easy and seamless.

“The partnership with Premier Software is the perfect way to develop that commitment for the market.”

With over 14 years’ experience, Spabreaks.com already arranges 10,000 spa visits each week. The integration with Core ensures your access to this market is as streamlined as possible.

“Maximising sales opportunities to improve turnover and profitability is essential for our clients,” says Oliver Cahill, chief commercial officer at Premier Software.

“This partnership adds a new dimension to the software and will enable our clients to tap into an additional sales channel.”

Chakra Spa at Crowne Plaza Felbridge Gatwick is already reporting benefits from the new integration; “It’s working really well and we're so happy with the amount of business we’re gaining from this!”

For more information, visit Premier Software’s official website.
01 Feb 2022
Premier Software collaborates with Made for Life Organics to train spas in cancer touch therapy
Premier Software, the creator of business management solution Core by Premier Software, has partnered with skincare and spa brand Made for Life Organics, to help make spas more inclusive by training staff in Cancer Touch Therapy.

Throughout 2022, any spa that uses or purchases Premier’s flagship business management solution, Core by Premier Software, can access 25 per cent off Made for Life’s Cancer Touch Therapy qualification.

Many spas in the UK are unable to offer treatment to those diagnosed with cancer due to insurance issues. The Made for Life course, accredited by the Complementary Medical Association (CMA), removes this issue so that spas can offer holistic therapies to those who need it most.

“We feel incredibly grateful that Premier is partnering with us to promote training that simply throws those spa doors wide to all,” says Amanda Winwood, managing director for Made for Life Organics.

“This joint initiative underpins our vision to create a future where all spas will have trained therapists to be able to welcome everyone and make a positive impact on their mental health and wellbeing.”

Laura Meeson, corporate manager at Premier Software, adds: “We’re very pleased to be partnering with Made for Life to help make spas a more inclusive environment.

“Spas are a vital space for relaxation, recuperation and wellbeing – we believe this should be accessible to everyone.

“By offering Cancer Touch Therapy training to all Core clients, our aim is to make spas more accessible to those diagnosed with and recovering from cancer.”

For more information, visit Premier's official website.
Premier Software part of Journey Hospitality: news from spabusiness.com
27 Sep 2023
From the original pioneers of spa management comes a new platform set to redefine the market.
24 May 2023
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well- versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive perspective.
28 Mar 2023
Hotel technology company Journey Hospitality has acquired Premier Software – a UK-based spa, leisure and wellness management software business – to boost spa services within hotel e- commerce.
09 Sep 2022
English countryside retreat Ardencote Hotel in Warwickshire has announced the completion of its £1.5m (US$1.7m, €1.7m) spa redevelopment project.
22 Jul 2022
Capturing clients’ attention can be challenging against so much competition. That’s why leading spa, wellness and leisure business management system provider Premier Software has partnered with spa booking agency,Spabreaks.com, to redirect focus to your spa and increase bookings.
16 Jun 2022
Throughout May, Premier Software’s team of cyclists aimed to ride 300 miles to increase cancer awareness, and raise important funds as part of Prostate Cancer UK’s Cycle the Month challenge.
Premier Software part of Journey Hospitality: featured in Spa Business, HCM and Fit Tech magazines
Spa Business 2023 issue 4
Premier Software’s Laura Meeson explores the top three benefits of purchasing new spa management software
Spa Business 2023 issue 4
How are spa software suppliers embracing AI? And what are the benefits for operators? Katie Barnes takes a closer look
Health Club Management 2023 issue 9
Staying in touch with lapsed members can reboot engagement and increase participation, but GDPR can make this challenging and operators have been fined millions for breaches. Steph Eaves ask how software can help
Technology: Automation
Spa Business 2022 issue 4
Many spas already automate their marketing. But how else could they use automation in their software to free up employee time and streamline operations?
Spa Business 2022 issue 3
Premier Software and onejourney have joined forces to streamline online booking, says Lisa Buttle
Spa software: Driving retail
Spa Business 2022 issue 3
Staff shortages within the sector mean software assistance in areas such as retail, payment automation and marketing is more important than ever when it comes to business profitability. Karen Maxwell looks at some of the solutions available
Premier Software part of Journey Hospitality
Tel: +44 (0)1543 466580
Address: 9-11 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT, UK
Oliver Cahill, managing director
 
Premier Software part of Journey Hospitality video gallery:
Who's who
Oliver Cahill, managing director
Laura Meeson, corporate manager
Helena Cottrill, content manager
Top clients
The Corinthia - UK
Hotel Europe - Ireland
Marbella Club - Spain
InterContinental Semiramis Cairo - Egypt
Nikki Beach - Dubai
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
Gold COMPANY PROFILE

Premier Software part of Journey Hospitality

Contact  |  Updates
Core can help you provide a contactless service to clients.
Core can help your business become more sustainable.
Company background
Premier Software was founded in 1994 and is a privately-owned UK-based company with Oliver Cahill as Managing Director and Simon Bullingham as CEO of Journey Hospitality.

Main products and services
Premier has spent over 28 years developing software solutions for the spa, wellness and leisure industries. Providing intuitive software, Premier’s flagship business management solution, Core by Premier Software®, has a depth of functionality that is unrivalled in the industry and can be adapted to meet the needs of a business as it grows.

Core’s dashboard offers a complete business overview at the touch of the button, helping to maximise profitability, manage day-to-day operations, and highlight areas of growth. Key features include memberships, scheduling and reporting, through to marketing, retail and online functionality.

Premier believe partnering with the right organisations is essential, whether to ensure Core meets industry standards or as testament to its capabilities. As such, Core integrates with leading PMS and third parties, to help boost revenue and streamline the client journey. Importantly, Core is also GDPR compliant and SEPA accredited, ensuring client data is safe.

USPs
Premier’s solutions cater to the full spectrum of the industry, from destination spas to independent boutique and prestigious hotels with spas. A focused in-house development team provides first-class software based on client feedback, utilising the latest tools to ensure technical requirements are met.

Core is accompanied by a comprehensive support package, including real-time advice from its in-house support team, software updates, and access to Premier’s browser-based app for quick and effective appointment booking on-the-go.

Training is also essential for a return on investment. Therefore each session is personalised to your spa’s exact requirements. An extension to your team, Premier’s trainers focus on areas of the software you will find most beneficial. This training can be delivered at your spa, Premier’s offices or remotely.

Top clients
The Corinthia, UK; Hotel Europe, Ireland; Marbella Club, Spain; InterContinental Semiramis, Cairo Egypt; Nikki Beach, Dubai.

Where in the world?
Core by Premier Software® is available to spas worldwide.
case study: Spa at The Landmark London
MAKING ITS MARK WITH CORE
An oasis of 5-star luxury in the heart of the city, The Landmark London oozes quintessential London charm. Distinctive and unique, its charm transcends into its spa and wellbeing centre – Spa at The Landmark London – which provides a breath-taking sanctuary for its guests, all efficiently managed by Core by Premier Software® – the leading single and multi-site business management system.

Designed specifically for the spa, wellness and leisure industry, Core by Premier Software® has a depth of functionality unequalled by any other system.

The Spa at The Landmark London has been working with Premier Software and using its Core software system for over five years, which has proved invaluable in providing information to help the business grow.

To find out more, the full case study can be found by clicking here
case study: English Lakes Group
MULTIPLE BENEFITS OF A MULTI-SITE SOLUTION
Located throughout England’s largest and most beautiful national park, English Lakes is a family-owned group of five luxurious hotels situated in and around the Lake District.

Whilst visitors indulge in a relaxing resort with stunning views, two of English Lakes’ sumptuous hotels are connected through Core by Premier Software® – a multi-site business management system which helps to manage its health club membership, spa services and water sports centre.

To find out more, the full case study can be found by clicking here
case study: Monart Spa, Poundbury (Dorset) & Premier Software
The importance of getting it right from the beginning
When Ireland’s flagship destination spa brand, Monart Spa, opened its first UK venue in November 2019, it required a spa management system that would help the new operations team deliver the exceptional guest experience Monart is renowned for.

Premier Software, part of the Journey Hospitality portfolio of hospitality technology solutions, was selected by the Poundbury (Dorset) day spa as their preferred spa management platform to ensure optimum customer service and comprehensive business intelligence reporting from day one of its operations.

The challenge
The Monart Spa brand is synonymous with adult-only, luxury spa experiences. Regarded as one of the world’s best destination spas thanks to its original Irish venue, transferring the brand to the UK was key to the brand’s expansion.

But the team wanted to do more than provide UK spa seekers with a relaxing, rejuvenating experience - it was vital that the brand’s reputation for premium customer experience was upheld across every touch point. For the Monart team, this began with a guest’s booking process.

“Even when our spa is closed, we trust the in-house system to give guests a luxury online experience and book their treatment and spa experiences.” - Cornel Labont, Spa Director at Monart Spa.

Facilities include seven treatment rooms, manicure and pedicure suites, relaxation rooms, a hydrotherapy pool, sanarium, caldarium, salt grotto, aroma steam room, and infrared pro cabin, as well as a spa lounge serving locally sourced food.

Installing Premier Software’s spa management platform was essential in providing the spa team with the ability to build meaningful guest profiles, securely manage guest, supplier and payment data, and maximise the use of its space and therapist hours.

The results
Monart Spa Poundbury began using Premier Software in September 2019, ensuring the system was operational prior to opening, and added onejourney in March 2023 to further enhance their guest booking experience.

Premier provided a depth of business intelligence reporting from the time the spa opened, helping Monart’s senior leadership identify the strengths and weaknesses of the venue’s early trading period. The technology solutions provided by Journey Hospitality continue to help the spa maximise performance. Headline data includes:

• 20% reduction in calls - freeing the spa reception team to focus on in-person engagement with spa visitors
• 45% increase in spa packages sold (Jan-Jun 2023 vs Jan-Jun 2022)
• 67% increase in total spa revenue (Jan-Jun 2023 vs Jan-Jun 2022)

Said Labonte: “Prior to having the platform, we weren’t able to look after all the guests when they were calling. Guests were waiting too long, and that’s not a luxury experience. Now, our guest feedback is fantastic. The booking process gives them the ability to book their reservation online from the comfort of their home. They are able to choose whatever experience they want, with a therapist they want, and book it straight away.”

And it’s not just the spa’s visitors who are happy. Labonte continued: ”Our CFO is very, very happy. An overall uplift of performance by 59% also makes our owners happy.”

The impact
Monart Spa in Poundbury is well placed to grow the business thanks to its enthusiastic and consistent use of the Premier’s spa management platform’s functions.

Business intelligence reports covering topics such as guest spend versus cost, the top selling products and treatments, and therapist utilisation, help Monart Spa’s team discern where opportunities lie to maximise revenue and increase footfall.

Said Labonte: “My favourite part of the system is the reassurance that what we’re doing as a business is the right thing, because you instantly see the results and financial success. By having all the information at my fingertips, it gives us the opportunity to look at future promotions and enhance the business.

“I feel more confident in decision making as we have data that shows the trends amongst our guests, what they like and what else they would like to see in our spa.”


Guests are also feeling the benefit, with the spa’s team using their guest profile to prepare for special occasions and celebrations such as birthdays or anniversaries without prompting.

“It’s these little touches that help provide a luxury experience,” said Labonte.

Using data from Premier’s spa management platform, Monart Spa Poundbury is forging an exciting future to identify areas for on-going improvement and long-term success.
Premier Software part of Journey Hospitality video gallery:
Future plans
Premier is looking to enhance Core’s online functionality with Journey Hospitality’s all in one booking platform, onejourney®. This is in addition to Golf, set to help with golf course management.
Who's who
Oliver Cahill, managing director
Laura Meeson, corporate manager
Helena Cottrill, content manager
Top clients
The Corinthia - UK
Hotel Europe - Ireland
Marbella Club - Spain
InterContinental Semiramis Cairo - Egypt
Nikki Beach - Dubai
What the clients say
"We needed a flexible system which seamlessly brings together all our operations through one dashboard.

Core provides an unrivaled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing flawless service to our visitors.”
– Michael Kay, group leisure manager, English Lakes
"The financial data, targets, budgets and offers for both spas are all set from one location. Central reservations can input directly into the appointment schedules and all the marketing offers and reminders are centrally hosted.

The dashboard is easy to navigate, plus it integrates with our hotels’ property management system, further enhancing the client experience.”
– Matt Linkin, revenue manager, Alexander Hotels
“Core is so user-friendly, our team love using it. From booking treatments and storing client data, through to managing our stock and reporting on the business, everything is incredibly intuitive. Should we have any questions, [the Premier team] are always there to help.”
– Lucy Morris, spa manager at Ciuin Spa and Wellness Centre, Slieve Russell Hotel
updates & press releases
27 Sep 2023
The future of spa management is coming: Introducing Premier 2.0
From the original pioneers of spa management, comes a new platform set to redefine the market.

At Premier Software, we're working hard to bring you a new, cutting-edge spa and leisure management platform to help you efficiently manage and streamline every aspect of your spa operations.

Here is a sneak peek of what Premier’s enhanced platform has to offer:

1. Improved user interface: We're completely revamping the user interface to make navigation more intuitive and user-friendly.

2. Enhanced performance: We’re moving to the Cloud. Our platform will run faster and smoother, ensuring a seamless experience for all.

3. New features and tools: We're adding powerful new features and tools that will help you analyse performance, manage guests and oversee workflows. These additions are designed to boost your team's productivity and effectiveness.

Stay tuned for release dates and more exciting updates.

Premier 2.0, coming soon.

24 May 2023
How spas can tackle the current financial climate
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well-versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive perspective.

What should spa operators be mindful of in the financial climate?

Spa operators need to be mindful that clients impacted most by the current financial climate will be priced out of luxury spa day offerings. To combat this, it’s important to offer express package alternatives at your facilities. That way, clients from all backgrounds can still visit without losing interest.

What advice do you have regarding memberships?

Many people will be stripping back their subscription-based payments, so it’s vital to make spa and leisure memberships attractive in alternative ways.

Loyalty schemes are a key component of retention, as they reward clients for visiting. Using loyalty points, built up from repeat visits, clients can redeem a free session or spa treatment at your facilities. Now is the time to review your offerings, even if it’s just a complimentary item or thank you message to make members feel valued.

How can software help tackle the cost of living crisis?

Core by Premier Software® is our business management solution for the spa and leisure industries, and one of its key features is its plethora of reports. These not only help track incoming and outgoing revenue, but helps you tweak treatments, loyalty schemes and market accordingly to maintain client interest.

Core then integrates with onejourney®, our all-in-one booking system, to display all available packages and pricing on your website. This helps tailor the booking journey to each client and ensures they find a hotel, spa or leisure package within their price range and preferences.

For more information, visit www.premier-core.com
22 Jul 2022
Maximise spa breaks with Core by Premier Software
Capturing clients’ attention can be challenging against so much competition. That’s why leading spa, wellness and leisure business management system provider Premier Software has partnered with spa booking agency, Spabreaks.com, to redirect focus to your spa and increase bookings.

Through this new integration, Spabreaks.com promotes live booking availability for spa packages online, with reservations served directly into
Core by Premier Software.

This improved diary management not only minimises the risk of overbooking but also helps staff avoid unnecessary admin and error. Meanwhile, the visibility of packages is boosted, enabling you to reach new audiences for supported business growth.

Abi Selby, founder of Spabreaks.com, says: “Our role is to showcase spa destinations to as wide an audience as possible and to make generating business easy and seamless.

“The partnership with Premier Software is the perfect way to develop that commitment for the market.”

With over 14 years’ experience, Spabreaks.com already arranges 10,000 spa visits each week. The integration with Core ensures your access to this market is as streamlined as possible.

“Maximising sales opportunities to improve turnover and profitability is essential for our clients,” says Oliver Cahill, chief commercial officer at Premier Software.

“This partnership adds a new dimension to the software and will enable our clients to tap into an additional sales channel.”

Chakra Spa at Crowne Plaza Felbridge Gatwick is already reporting benefits from the new integration; “It’s working really well and we're so happy with the amount of business we’re gaining from this!”

For more information, visit Premier Software’s official website.
01 Feb 2022
Premier Software collaborates with Made for Life Organics to train spas in cancer touch therapy
Premier Software, the creator of business management solution Core by Premier Software, has partnered with skincare and spa brand Made for Life Organics, to help make spas more inclusive by training staff in Cancer Touch Therapy.

Throughout 2022, any spa that uses or purchases Premier’s flagship business management solution, Core by Premier Software, can access 25 per cent off Made for Life’s Cancer Touch Therapy qualification.

Many spas in the UK are unable to offer treatment to those diagnosed with cancer due to insurance issues. The Made for Life course, accredited by the Complementary Medical Association (CMA), removes this issue so that spas can offer holistic therapies to those who need it most.

“We feel incredibly grateful that Premier is partnering with us to promote training that simply throws those spa doors wide to all,” says Amanda Winwood, managing director for Made for Life Organics.

“This joint initiative underpins our vision to create a future where all spas will have trained therapists to be able to welcome everyone and make a positive impact on their mental health and wellbeing.”

Laura Meeson, corporate manager at Premier Software, adds: “We’re very pleased to be partnering with Made for Life to help make spas a more inclusive environment.

“Spas are a vital space for relaxation, recuperation and wellbeing – we believe this should be accessible to everyone.

“By offering Cancer Touch Therapy training to all Core clients, our aim is to make spas more accessible to those diagnosed with and recovering from cancer.”

For more information, visit Premier's official website.
Premier Software part of Journey Hospitality: news from spabusiness.com
27 Sep 2023
From the original pioneers of spa management comes a new platform set to redefine the market.
24 May 2023
Oliver Cahill, managing director of Premier Software part of Journey Hospitality, is well- versed in assisting spa operators world-over. As spa professionals and clients tackle the current cost of living crisis, we ask Oliver his supportive perspective.
28 Mar 2023
Hotel technology company Journey Hospitality has acquired Premier Software – a UK-based spa, leisure and wellness management software business – to boost spa services within hotel e- commerce.
09 Sep 2022
English countryside retreat Ardencote Hotel in Warwickshire has announced the completion of its £1.5m (US$1.7m, €1.7m) spa redevelopment project.
22 Jul 2022
Capturing clients’ attention can be challenging against so much competition. That’s why leading spa, wellness and leisure business management system provider Premier Software has partnered with spa booking agency,Spabreaks.com, to redirect focus to your spa and increase bookings.
16 Jun 2022
Throughout May, Premier Software’s team of cyclists aimed to ride 300 miles to increase cancer awareness, and raise important funds as part of Prostate Cancer UK’s Cycle the Month challenge.
Premier Software part of Journey Hospitality: featured in Spa Business, HCM and Fit Tech magazines
Spa Business 2023 issue 4
Premier Software’s Laura Meeson explores the top three benefits of purchasing new spa management software
Spa Business 2023 issue 4
How are spa software suppliers embracing AI? And what are the benefits for operators? Katie Barnes takes a closer look
Health Club Management 2023 issue 9
Staying in touch with lapsed members can reboot engagement and increase participation, but GDPR can make this challenging and operators have been fined millions for breaches. Steph Eaves ask how software can help
Technology: Automation
Spa Business 2022 issue 4
Many spas already automate their marketing. But how else could they use automation in their software to free up employee time and streamline operations?
Spa Business 2022 issue 3
Premier Software and onejourney have joined forces to streamline online booking, says Lisa Buttle
Spa software: Driving retail
Spa Business 2022 issue 3
Staff shortages within the sector mean software assistance in areas such as retail, payment automation and marketing is more important than ever when it comes to business profitability. Karen Maxwell looks at some of the solutions available
Premier Software part of Journey Hospitality
Tel: +44 (0)1543 466580
Address: 9-11 Heritage Park, Hayes Way, Cannock, Staffordshire, WS11 7LT, UK
Oliver Cahill, managing director
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS